Consumer Protection Rights in Ajman

Consumer protection is an essential part of the thriving economy in any country or city in the world. The United Arab Emirates has recently updated its consumer protection laws for the Emirate of Ajman.

The main purpose to introduce this law was to safeguard the buyers so that they can receive accurate information about the goods and services to save them from disputes and fraud.

The Professional Lawyers in Ajman paly also play an important role in guiding the consumers about the necessary requirements and the laws protecting their interest.

Consumer Laws in the Ajman & the UAE

Consumer rights in Ajman are protected under Federal Law No. 15 of 2020. This law is not only for one Emirate but it applies across the entire UAE.

This law was made compulsory so that every buyer can avail the benefits. These benefits are as follow:

• They can be treated fairly in every sector
• They can get truthful product information
• The seller can protect them properly even after making a purchase.

The growing businesses in Ajman have made it necessary for the consumers to know about their rights so that they can feel protected in the UAE.

The law also introduced some friendly terms for the businesses that sell their goods and other services. These rules are necessary to explain:

• How businesses should advertise their products
• How they should manage customer complaints
• How should they provide after-sales services

These regulations are not limited to traditional shopping but are also equally necessary for online shopping, which has become very common in the past few years.

If a consumer feels that their rights have been violated, they can file a complaint with Ajman’s Department of Economic Development (DED) or even with the Ministry of Economy.

This violation can be in any form. It can be in the form of a faulty product quality, any type of misleading promotion that provides wrong information about the product. It can also be in the form of hidden charges that are previously not specified and later applied, and warranty issuance.

If a product is unsafe, mislabeled, or sold with hidden charges, the consumer has the right to complain and seek compensation. He can move to lawyers in Ajman who can offer him assistance and guidance on this and can also help him in filing these complaints.

The Main Responsibilities of Suppliers and Service Providers under the New Law

Suppliers and service providers in Ajman have strict responsibilities that they must follow to protect the consumer rights in the Emirates. There are strict rules defined for selling their products and services that eventually also define their authenticity and boost their reputation. As per these laws:

• Every product the supplier provides to the consumer must meet the quality and safety standards before it reaches the buyer
• There should be clear labeling highlighting all the details of the product
• Expiry dates, ingredients, dosage, warning, side effects, and other instructions should be clearly mentioned on the label or leaflet if the supplier is selling the medicine
• There should be proper warranty policies if the supplier is selling electronic appliances.

Businesses and suppliers are also required to give proper invoices. These invoices are necessary because the consumers can keep them as a record or in case of return, replacement or repair option.

This law also clearly prohibits the suppliers from the following:

• Showing any misleading advertisements
• Hiding any charges and fees
• Selling banned products

If suppliers fail to follow these rules, they may face legal consequences depending on the type and consistency of their crime.

Online and E-Commerce Buying Protection in Ajman, UAE

Online shopping has become very common in Ajman. People now buy products and services through mobile apps and websites. These virtual purchases are also protected under the same Federal Law No. 15 of 2020. It too follows the same rules and regulations just like traditional in-store buying.

E-commerce complaints and disputes are handled under the same consumer protection rules. If anything goes wrong, like if the buyer receives a damaged item or a fake product than what was advertised, or does not receive the order at all, then the consumers have the right to report it.

Many trusted Ajman law firms have young experts in cyber laws and lawyers who have knowledge about online commercial regulations. They can help consumers to understand their rights and file complaints against the supplier. The lawyers can help them in solving this dispute and help them in retaining back the amount they lost.

This is how the online platforms that include the selling, purchasing, and online transactions are made safe and secure for everyone in the UAE.

Legal Penalties & Consequences for Violating the Law

Violation of any law is considered a crime in the UAE. Similarly, violating consumer rights in Ajman can lead to serious consequences.

If a business supplier does not follow the consumer protection laws, or if he fail at any step, then he can face financial penalties. The penalties can also depend on the severity of the violation.

The authorities can suspend the business license and can even shut down operations temporarily. The business can also be fined heavily from hundreds to thousands of Dirhams.

All products involved in the violation can also be confiscated by the authorities. If the misconduct is repeated or considered severe, then there are chances that criminal proceedings against the business.

These were made necessary so that the businesses operate responsibly with the buyers and maintain transparency with their customers.

The Role of Legal Experts in the Region

Legal experts and law firms in Ajman play their separate but equally important role in protecting the rights of the consumer following the rules set by the governing authorities.

It is also seen that UAE is a home to many nationals and sometimes they do not fully understand the laws and the legal steps they need to file a complaint, so professional lawyers guide them through the process.

The lawyers help the consumers as well as the suppliers by guiding them about the necessary laws. They help to establish a safer communication between the two channels so they can resolve their dispute safely and quietly compensate the claims.

Final Words

Consumer protection in Ajman is taken seriously under the new law for providing safety and transparency for every individual involved in the buying and selling process in the country. The lawyers also present their role in guiding the individuals, including the nationals and the expatriates, and providing them with legal support and proper direction in every matter.